top of page

Questions? We got you.

Information on frequently asked questions and conference policies is included below.

  • All participants must complete the registration form and submit payment via Cvent to attend the conference. 

     

  • We are happy to provide a full refund of registration fees if canceled on or before January 10, 2025. Refunds requested from January 11 – March 31, 2025, will be subject to a $250 cancellation fee (or 50% of the total cost for paid items under $310). No refunds will be processed on or after April 1, 2025. Registrations cannot be transferred to a future conference year and must be used for the current event. Registrations are “owned” by the party who paid, and we will only refund the original payee. If the original attendee changes firms and payment was made by their employer, it is the attendee’s responsibility to make arrangements with the firm to reimburse them directly in order to take their registration with them, otherwise the firm may transfer it to another SMPS member/non-member in accordance with the substitution policy below. Firms may also cancel the registration of a former employee in accordance with the cancellation/refund policy below, and the attendee will be able to re-register at the current available rate.

  • Registrations may only be transferred once; further changes will be subject to the cancellation/refund policy. If a registration is transferred from a member to a non-member, the new registrant will pay the difference in registration fee. The difference in fee for transfers from a non-member to a member will be refunded to the card on file. Attendee substitutions will be made at no charge through April 7, 2025. Substitutions after this date will be subject to a $30 substitution fee.

  • As part of the SMPS Northeast Regional Conference, we’ll be taking photographs and videos for promotional use on our website, social media channels, and printed communications. Your attendance implies your consent to potentially be photographed or videoed and for these images to be used now and in the future. Should an image appear that you would like to be removed, please contact us at smps.northeastregional@gmail.com.

     

  • If you are an SMPS member and are being charged the non-member rate, please send an email to a member of our team for assistance: 

    Hilary Nieukirk, Registration Co-Chair, at hnieukirk@shawmut.com

    Laura Okell, Finance Director, at smps.northeastregional@gmail.com

AdobeStock_388082217_edited.jpg

Get NERC news in your inbox.

Stay up-to-date on session announcements, speaker updates, and event promotions in preparation for SMPS NERC 2025. See you in Lancaster!

bottom of page