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questions? we got you.

Information on frequently asked questions and conference policies is included below.

  • All participants must complete the registration form and submit payment via Cvent to attend the conference. 

  • No cancellations are allowed.

  • A substitute may attend at no extra charge up to 14 days prior to the event, with the deadline being March 16, 2026. Transfers should be member-to-member or non-member to non-member.

    • If a member wants to transfer to a non-member, that registrant will be billed for the difference.

    • If a non-member transfers to a member, no refund will be issued.

    A registration may only be transferred once.

  • Cancellations due to extenuating circumstances may be considered (such as death, accident, Military deployment, jury duty, or serious illness) and must be submitted in writing to SMPS NERC at smps.northeastregional@gmail.com prior to the last day of the conference. 


    Requests for extenuating circumstances will be reviewed after the conference concludes and may qualify for a refund of up to the full amount, at the discretion of SMPS NERC.

  • In the case the event is cancelled or postponed due to any event or circumstance beyond NERC’s reasonable control, including without limitation an Act of God, war, revolution, act of terrorism, riot, civil commotion, virus/pandemic, governmental restrictions, travel regulations restricting participants travelling to Washington DC, change in local regulations limiting the number of participants allowed at the conference, adverse weather condition, adverse traffic condition, strike, lock-out or other industrial action, failure of supply of power, fuel, transport, equipment, raw materials, or other goods or services you will receive a credit for 100% of the fees paid. This credit can be applied to the new dates of NERC 2026, if rescheduled. If the event is not rescheduled for 2026, the credit may be used for NERC 2027. There are no refunds given.

  • As part of the SMPS Northeast Regional Conference, we’ll be taking photographs and videos for promotional use on our website, social media channels, and printed communications. Your attendance implies your consent to potentially be photographed or videoed and for these images to be used now and in the future. Should an image appear that you would like to be removed, please contact us at smps.northeastregional@gmail.com.

  • If you are an SMPS member and are being charged the non-member rate, please send an email to a member of our team for assistance: 

    Hilary Nieukirk, Registration Co-Chair, at hnieukirk@shawmut.com

    Teresa York, Finance Director, at smps.northeastregional@gmail.com / tyork@jmt.com

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